Effective Date: September 2026

This Privacy Policy sets out how we collect, use, disclose, and protect the personal information you provide to us, and outlines the rights available to you in relation to that information.

By accessing our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Information We Collect

In the course of providing our services, we may collect the following categories of information:

• Identity and Contact Information: Full name, phone number, email address, billing and delivery address.
• Order Information: Details of products ordered, customization instructions, occasion details, and preferred delivery date and time.
• Payment Information: Transactions are processed through secure, PCI-compliant third-party payment gateways. Honey Pie does not collect, store, or have access to your complete card or banking credentials.
• Correspondence: Records of communication exchanged with us through our website contact form, WhatsApp, email, or telephone, including catering and business (B2B) enquiries.
• Technical Information: IP address, browser and device type, and website usage patterns, collected through cookies and similar technologies to support site functionality and analytics.

2. Purpose of Collection

The information collected is used solely for legitimate business purposes, including to:

• Process, fulfil, and deliver orders within our designated service area of Bangalore.
• Communicate order confirmations, delivery schedules, and updates.
• Respond to customer enquiries, customization requests, and catering or wholesale proposals.
• Maintain accurate business and transactional records.
• Enhance the functionality, performance, and user experience of our website.
• Share promotional communications, where the customer has provided explicit consent to receive such communication.

3. Disclosure of Information

Honey Pie does not sell, rent, or trade personal information to third parties for marketing purposes. Personal information may be disclosed only to the following categories of recipients, strictly for the purposes set out below:

• Delivery and Logistics Partners, to facilitate accurate and timely delivery of orders.
• Payment Service Providers, to process transactions securely.
• Technology and Service Providers, including website hosting and customer communication platforms (such as our WhatsApp business messaging service), who are contractually bound to maintain confidentiality.
• Regulatory or Government Authorities, where disclosure is required under applicable law.

4. Cookies and Tracking Technologies

Our website uses cookies to remember shopping cart contents, improve navigation, and analyze website traffic. Users may disable cookies through their browser settings; however, doing so may limit certain website functionalities, including the ability to complete an order.

5. Data Security

We implement appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security of information transmitted to us.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy, or as required to comply with legal, accounting, or reporting obligations.

7. Your Rights

Subject to applicable law, you are entitled to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual retention requirements.
• Withdraw consent to receive marketing communications at any time.

Requests may be submitted using the contact details provided in Section 9.

8. Children’s Privacy

Our website and services are intended for use by individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Amendments to This Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices, technology, or applicable legal requirements. Any revisions will be published on this page along with an updated effective date. Continued use of our website following such changes constitutes acceptance of the revised Policy.

10. Contact Us

For any queries, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at:

Honey Pie Shop No. 22, Ground Floor, BDA Complex, 3rd Block, Nagarbhavi, Bangalore – 560072 Telephone: +91 98457 56612 Email: honeypiengbv@gmail.com