Effective Date: September 2026

At Honey Pie, every product is freshly handcrafted, prepared to order, and 100% egg-free. Owing to the inherently perishable nature of our products, Honey Pie maintains a strict No Return, No Refund policy, as set out below. By placing an order with us, you acknowledge and accept the terms of this Policy.

1. No Returns

As our products are perishable, freshly prepared, and made specifically to fulfil each order, Honey Pie does not accept the return of any product once it has been delivered to and accepted by the Customer, irrespective of the reason cited.

2. No Refunds

Honey Pie shall not be liable to issue a refund under any of the following circumstances:

• Cancellation of an order after preparation has commenced, or a change of mind following order placement.
• Delivery delays attributable to an incorrect or incomplete address supplied by the Customer, unavailability of the Customer or intended recipient at the time of delivery, or circumstances beyond the Company’s reasonable control (including but not limited to traffic congestion, adverse weather conditions, or third-party courier delays).
• Minor variations in design, colour, decoration, shape, or size, which are inherent to the handcrafted nature of our products, provided the essential order specifications (flavour, quantity, and occasion theme) have been duly fulfilled.
• Products that have been partially or fully consumed prior to raising a concern.
• Customized cakes, gift hampers, and catering or business (B2B) orders, once confirmed, given the dedicated planning, procurement, and preparation involved in fulfilling such orders.

3. Order Cancellations

• Requests for cancellation will be considered only if submitted prior to the commencement of order preparation. Customers wishing to cancel an order are advised to contact us immediately at +91 98457 56612 or honeypiengbv@gmail.com.
• Orders on which preparation has already commenced are deemed final and are not eligible for cancellation or refund.

4. Reporting Quality or Delivery Concerns

Notwithstanding the foregoing, Honey Pie is committed to upholding the highest standards of quality and service. In the event that an order is received in a damaged condition due to mishandling in transit, or an incorrect item is delivered, the Customer must notify us within two (2) hours of delivery, at +91 98457 56612 or honeypiengbv@gmail.com, accompanied by:

• The relevant order reference number; and
• Clear photographic or video evidence of the product and its packaging as received.

Where, upon review, the concern is verified as a genuine error attributable to Honey Pie, the Company may, at its sole and absolute discretion, offer a replacement of the affected item. Any such replacement is extended purely as a gesture of goodwill and shall not be construed as an admission of liability, nor as establishing any right to return, refund, or exchange.

5. Allergy and Ingredient Disclosure

Customers are required to disclose any known allergies or dietary restrictions at the time of placing an order. Honey Pie shall bear no responsibility for any adverse reaction arising from an allergy or ingredient sensitivity not disclosed at the time of order placement, and no refund shall be issued in such instances.

6. Acceptance of Policy

The act of placing an order with Honey Pie, whether via our website, WhatsApp, telephone, or any other communication channel, constitutes the Customer’s acknowledgment and unconditional acceptance of this No Return & No Refund Policy.

7. Contact Us

For any queries or concerns regarding your order, please contact us promptly using the details below:

Honey Pie Shop No. 22, Ground Floor, BDA Complex, 3rd Block, Nagarbhavi, Bangalore – 560072 Telephone: +91 98457 56612 Email: honeypiengbv@gmail.com Business Hours: All days of the week, 12:00 PM – 10:30 PM